Shipping policy

Last Updated: August 8, 2026

At NovaCraft, we are committed to providing reliable and transparent shipping for customers in the United States. Please review the information below before placing your order.

Shipping Destination

We currently ship orders within the United States only.

At this time, we do not offer international shipping.

Shipping Costs

We offer free standard shipping on orders with a merchandise subtotal of $50 or more.

For orders with a merchandise subtotal under $50, a flat standard shipping fee of $4.99 will apply.

The $50 free shipping threshold is based on the merchandise subtotal before taxes and shipping charges. Taxes and shipping charges do not count toward the $50 threshold.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Our standard shipping service is provided through FedEx.

Estimated delivery time after your order has been shipped is:

3–5 business days within the United States.

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking information.

You can use the tracking information provided in the email to monitor the status of your shipment.

If you do not receive tracking information within a reasonable time after your order has been processed, please contact our customer support team.

Delayed or Lost Shipments

While we work with FedEx to deliver orders in a timely manner, occasional delays may occur due to circumstances beyond our control.

If your shipment is significantly delayed, please contact us so that we can assist you in reviewing the shipment status with the carrier.

If your package is confirmed as lost in transit, NovaCraft will work with the carrier to investigate the shipment and, depending on the outcome of the investigation, provide an appropriate resolution, which may include a replacement or refund.

If tracking information shows that a package was delivered but you cannot locate it, please contact us as soon as possible. We may ask you to verify the delivery address and check with household members, neighbors, or the delivery location before we assist with further investigation.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide photographs of the damaged package and the affected items so that we can review the issue and determine an appropriate resolution.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is accurate and complete before placing your order.

NovaCraft is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, please contact us so that we can determine the appropriate next steps.