Privacy policy

Last Updated: August 7, 2026

At NovaCraft ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, novacraft-home.com, or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information when you visit our website or place an order:

Personal Information

You may voluntarily provide information including:

Full name
Email address
Shipping address
Billing address
Phone number (if provided)
Payment information
Order history
Communications with our customer support

Payment information is securely processed by our payment service providers. NovaCraft does not store your complete payment card information.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of your visit
Referring website
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer service and respond to inquiries
Send order confirmations and shipping updates
Improve our website and shopping experience
Detect fraud and protect our business
Comply with legal obligations
Analyze website performance and customer behavior

Cookies and Tracking Technologies

NovaCraft uses cookies and similar technologies to improve website functionality and enhance your shopping experience.

Cookies may be used to:

Remember your shopping cart
Save your preferences
Improve website performance
Analyze visitor traffic
Measure advertising performance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Advertising and Analytics

We may use third-party services, including analytics and advertising partners, to better understand how visitors use our website and to improve our marketing efforts.

These providers may use cookies, pixels, or similar technologies to collect information about your interactions with our website.

How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted service providers, including:

Payment processors
Shipping carriers
Website hosting providers
Analytics providers
Customer support tools
Legal authorities when required by law

These third parties are permitted to use your information only for the services they perform on our behalf.

Data Security

We implement commercially reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to safeguard your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Maintain business records
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing activities
Request a copy of your personal data where applicable

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.