Last Updated: August 8, 2026
At NovaCraft, we aim to provide a secure and convenient checkout experience for every customer. This Payment Policy explains how payments are processed when you place an order on our website.
Accepted Payment Method
NovaCraft currently accepts PayPal as the payment method for purchases made through our website.
The available payment option will be displayed during checkout before you complete your order.
Payment Authorization
When you place an order, your payment is processed through PayPal.
An order is considered confirmed after the payment has been successfully completed and an order confirmation has been issued.
If your payment cannot be completed or is declined, your order will not be processed. You may try again or use another payment method if one becomes available at checkout.
Payment Security
NovaCraft does not directly store your PayPal account credentials or payment security information on our servers.
Payments are processed through PayPal's secure payment system. Payment information is handled according to PayPal's applicable terms, policies, and security practices.
Billing Information
Customers are responsible for providing accurate billing, shipping, and payment information when placing an order.
Incorrect or incomplete information may result in a payment failure, order delay, or cancellation.
Order Cancellation and Refunds
If an eligible order is canceled before shipment, any approved refund will be issued through the original payment method used for the purchase.
For more information about returns and refunds, please review our Return & Refund Policy.
Taxes
Applicable sales taxes may be calculated and added to your order at checkout based on the shipping destination and applicable tax requirements.
Taxes are not included when determining whether an order qualifies for free shipping.
Contact Us
If you have any questions about a payment or transaction, please contact us:
NovaCraft
Email: support@novacraft-home.com
Phone: +1 (315) 526-5185
Business Address:
CLARK NOVACRAFT LABS LLC
101 W 2nd St
Owensboro, KY 42301
United States