Frequently Asked Questions
1. Where do you ship?
We currently ship within the United States only.
At this time, we do not offer international shipping.
2. How long does shipping take?
Orders are typically processed within 1–3 business days.
After your order has been shipped, delivery usually takes 3–5 business days, depending on your location.
3. How much does shipping cost?
- Orders of $50 USD or more qualify for Free Standard Shipping.
- Orders under $50 USD are charged a flat shipping fee of $4.99 USD.
Shipping costs are displayed during checkout before payment.
4. Can I return my order?
Yes.
We accept returns within 30 days of delivery for eligible items.
Returned products must be unused and in their original condition.
Please refer to our Return & Refund Policy for complete details.
5. Do you offer free returns?
Yes.
We provide free returns on eligible orders within the United States.
Please contact our customer support before returning any item so we can provide return instructions.
6. What payment methods do you accept?
We accept PayPal and other secure payment methods available during checkout.
All payments are processed through trusted payment providers to ensure a safe shopping experience.
7. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).
If you have not received your tracking information after your order has been processed, please contact us.
8. What should I do if my order arrives damaged?
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Photos of the damaged product and packaging
We will review your request and provide an appropriate solution.
9. How can I contact NovaCraft?
If you have any questions, we're here to help.
Phone
+1 (315) 526-5185
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
10. What products does NovaCraft offer?
NovaCraft specializes in practical home organization solutions designed to help you keep your home neat, functional, and organized.
Our current collections include:
- Jewelry Storage
- Kitchen Organization
- Beauty Organization
We are continually expanding our product selection to bring you more innovative storage solutions.