Refund policy

Last Updated: August 7, 2026

At NovaCraft, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Return Eligibility

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include all accessories and components that came with the product.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return:

Products that have been used.
Items damaged due to misuse, improper handling, or customer-caused damage.
Products returned more than 30 days after delivery.
Items marked as final sale or non-returnable, if applicable.

Free Returns

We offer free returns for eligible orders within the United States.

If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Please do not send products back without contacting our customer support first.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Original shipping charges are non-refundable, except when the return is due to an error on our part or the item arrives damaged or defective.

Please note that it may take 5–10 business days for your bank, credit card provider, or PayPal to process and post the refund after it has been issued.

Exchanges

At this time, NovaCraft does not offer direct exchanges.

If you would like a different product, please return your eligible item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number.
A brief description of the issue.
Clear photos showing the product and the packaging.

We will review the issue and work with you to provide an appropriate solution, which may include a replacement or a refund.

Order Cancellation

Orders may be canceled before they have been processed for shipment.

If you would like to cancel an order, please contact us as soon as possible at:

Email: support@novacraft-home.com

If your order has already been shipped, it can no longer be canceled. You may request a return after receiving the order in accordance with this policy.